Toyota

Frequently Asked Questions

Here are answers to the most common questions of related interest.
ARE ALL TOYOTA MODELS AVAILABLE IN IRAQ?

Toyota produces vehicles to meet specific regional conditions. These usually have to do with compatibility issues relating to fuel chemical composition, terrains and general environmental conditions. Toyota Iraq provides vehicles made to operate optimally in the Iraq market.

HOW DO TOYOTA VEHICLES COMPARE TO OTHER BRAND IN TERMS OF FUEL CONSUMPTION?

Toyota vehicles are fuel efficient and compare favorably with other brands. Fuel consumption varies depending on fuel quality, environment, individual driving style, etc.

 

HOW CAN I IDENTIFY A TOYOTA IRAQ AUTHORIZED VEHICLE?

You can identify whether your vehicle is authorized or not by following below simple steps:

● Download the Toyota Iraq application through the following links:

 

🤖 Android Link

🍏 Apple Link

 

● Register your personal and vehicle information.

● Input your vehicle VIN Number and it will show if your vehicle is authorized or not, and if authorized it will show you if your vehicle still under warranty.

WHAT ARE THE ADVANTAGES OF BUYING TOYOTA CARS FROM AUTHORIZED TOYOTA DEALERS?

When you buy a Toyota vehicle from an authorized Toyota dealer, your vehicle will be covered by the Toyota warranty, which means you can avoid costly major repairs if something happens within the 3 years or 100,000km, whichever comes first. Toyota authorized vehicle also undergo strict testing, survey and pass according to specifications and environment conditions of the country, alongside detailed quality inspections by Toyota certified technicians before the delivery. All Toyota vehicles from the authorized distributor meet the highest quality standard set by Toyota.

HOW CAN I IDENTIFY TOYOTA IRAQ AUTHORIZED DEALERS?

Toyota Iraq Authorized Dealers can be identified through the Toyota standard corporate identity signage, dealership certificates displayed at the facilities, and the list of the Authorized Dealers in our website in the "Find A Dealer" page.

 

DO YOU PLAN TO OPEN OFFICIAL DEALERSHIPS IN ALL CITIES OF IRAQ?

Toyota is pleased to have official dealerships in all cities of Iraq, and we have long term expansion plans in key cities to make our services easy and reachable for our customers.

 

WHAT ARE THE ADVANTAGES OF HYBRID VEHICLES?

Fuel: Hybrid saves you money. 

Eco-Friendly: Lower emissions with hybrid. 

Nitrogen Oxide: One diesel car produces as much NOx as 29 Toyota Corolla Hybrids. 

Towing Capacity: Toyota Hybrids have a towing capacity up to 750kg (RAV4 Hybrids AWD up to 1500kg). 

EV Mode: Toyota Hybrids can drive in EV mode up to 62% of the time.

 

I DON’T UNDERSTAND HOW HYBRID CARS WORK, CAN I GET A THOROUGH EXPLANATION?

Of course! You can watch our educational video below to get precise information on our hybrid vehicles and how they operate.

Please click here:

Link

 

 

IS THE ACTUAL FUEL EFFICIENCY OF HYBRID VEHICLES REALLY GOOD?

Yes. Hybrid vehicles equipped with the THS-II are characterized by high actual fuel efficiency when city driving. 

City driving involves repeated stop-and-go driving. This is the most effective driving pattern for demonstrating the fuel efficiency improvements of hybrid vehicles including the EV mode and idling stop. 

The average speed while driving in the city is low, and vehicles equipped with conventional engines cannot engage in the constant speed driving that engines are suited to, resulting in lower fuel efficiency. On the other hand, hybrid vehicles, which are fuel-efficient under these conditions, have more of an advantage compared to conventional vehicles.

 

HOW MUCH FUEL DO HYBRID VEHICLES CONSUME?

23.7 liters per 1,000km.

 

HOW DOES THE CHARGE EFFECT POWER OUTPUT?

The charge dropping might limit the electricity from the hybrid battery, lowering the power output. Please note the charge drops, the engine runs continuously to recharge the battery, so the power output limitation rarely occurs.

On the other hand, when the charge rises due to regenerative braking by continual driving down a slope, motor driving becomes more frequent because the engine is not required for recharging. However, there is no change in power output, as the output is controlled on demand by the driver’s accelerator operation.

 

HOW LONG IS THE WARRANTY PERIOD FOR THE HYBRID VEHICLE BATTERY?

8 years or 160,000km, whichever comes first.

 

HOW LONG IS THE EXPECTED HYBRID BATTERY LIFE? DOES IT NEED TO BE REPLACED PERIODICALLY?

It is designed to last the life of the vehicle, however, it may vary depending on how the vehicle is used.

The hybrid battery deteriorates over time. It varies depending on how it is used and the driving conditions of the vehicle. Mechanical parts for the hybrid system, including the battery, are covered by the same special warranty as conventional engines, which guarantees either a period of 10 years or 160,000 kilometers from the date that the vehicle was registered, whichever comes first.

 

WHY SHOULD HYBRID VEHICLES NOT BE STOPPED WITH THE SHIFT LEVER IN N RANGE?

Because the engine power cannot be used for generating electricity while the shift lever is in N range. 

Shift the lever into P range when you park the hybrid vehicle. Because the THS-II uses an E-CVT, the motor (MG2), generator (MG1), and the engine link to the wheels via the planetary gear unit. N range in THS-II is not made mechanically by a clutch. It is made electrically by shutting down the motor (MG2) and generator (MG1).

Accordingly, although the engine is rotating, the generator (MG1) cannot generate electricity because the direct engine torque acts on the wheels. If you continuously stop with the shift lever in N range and the State of Charge decreases, a meter display or buzzer sound will activate. If you continue to stop with the shift lever in N range and the State of Charge decreases further, the hybrid vehicles turns the system “READY OFF” condition to protect the battery.

 

CAN HYBRID VEHICLES RUN WITHOUT GASOLINE?

No. hybrid vehicles cannot run without gasoline. They can run only a very limited distance with only the hybrid battery.

There are two ways to charge the hybrid battery:

● Regenerative braking

● Engine power

The engine cannot operate if it runs out of gasoline, so the vehicle runs with the motor. In this case, the battery is charged with only regenerative braking, leading to a low state of charge and makes the vehicle unable to run.

Possible running distance is only a few kilometers. It depends on the state of charge and the driving conditions at the time.

 

SHOULD HYBRID VEHICLES BE WARMED UP?

No. Warming up is not necessary for hybrid systems. If you would like to heat inside the cabin, proceed with warming up the vehicle.

The engine coolant is the heat source of the heater. Please note that when you try to warm up the vehicle to heat inside the cabin, the engine will not stop until its coolant temperature becomes a certain value due to heating demand from the Air Conditioner to the computer. But, warming up the vehicle without driving has more adverse affect on fuel efficiency.

 

WHAT IS THE AUXILIARY BATTERY?

The auxiliary battery is a 12V capacity battery. Usually, it is installed inside the vehicle such as in the trunk.

Hybrid vehicles have two batteries. One is the hybrid battery for the high voltage system, and the other is the auxiliary battery with a 12V capacity. Not all power supply systems have high voltage in hybrid vehicles. Similar to conventional vehicles, controls and accessories (engine, brake, door locks, audio/navigation systems and so on) use the 12V power supply. The auxiliary battery supplies electricity for ECUs, which control the hybrid system. Therefore if the auxiliary battery voltage is insufficient, the system is not able to be “READY ON”.

 

DOES ENGINE BRAKING WORK ALONE IN HYBRID VEHICLES?

No. The motor (MG2) essentially performs the engine braking during regenerative braking. Engine braking occurs when a conventional vehicle decelerates. In hybrid vehicles, the motor (MG2) essentially performs engine braking during regenerative braking. However, when the State of Charge is completely full, regeneration cannot be performed and engine braking is used for deceleration.


IS IT NORMAL THAT THE 'STATE OF CHARGE' INDICATED ON THE ENERGY MONITOR DISPLAY NEVER REACHES FULL?

Yes. The target state of charge is not "full", but approximately 6 segments.

The state of charge control aims at approximately 6 segments indicated on the energy monitor display. For example, when the hybrid vehicle is driving down a long slope, it can regenerate a large amount of energy; however, when the hybrid the battery has been fully charged, but there is no capacity for storing the electricity generated from regenerative braking, and the energy is wasted. Therefore, it is best for the battery to be at 6 segments out of 8 for both charging and discharging.

In addition, since the computer controls the state of charge to run fuel-efficiently, it is not necessary to worry if the state of charge is low. Rather, when the state of charge is low, it means the vehicle is looking for good chances to charge efficiently while driving.

 

HOW MUCH ELECTRICITY CAN BE REGENERATED DURING ONE BRAKING?

● Braking from 60 km/h (37.3 mph) until the vehicle stops increases the charge by around 1% to 3%.

● Braking from 60 km/h (37.3 mph) until the vehicle stops increases the charge by around 1% to 3%, depending on how the brake pedal is depressed.

● Slow acceleration in the EV mode from 0 km/h (0 mph) to around 40 km/h (24.9 mph) will cause the charge to decrease by around 2% to 3%, therefore electricity that corresponds to this range of motion can be stored.

The most effective way of recharging energy is gently decelerating while depressing the brake pedal softly. On the other hand, sudden braking leads to less effective regeneration, because in this case hydraulic braking does a greater portion of the deceleration.

 

IS THE HYBRID POWER OUTPUT LIMITED AT EXTREMELY HOT OR COLD CONDITIONS?

Yes. The power output of a vehicle may be limited when the a system’s temperature is extremely high or low. 

The most probable cause of power output limitation is low HEV battery temperature. The most effective temperature for the HEV battery is approximately 30°C (86 °F), which the cooling fan optimally controls. The HEV battery cannot provide its full potential when cold such as when parked overnight in winter (due to chemical reactions becoming inactive at low temperatures.) Because of this, you might feel a lack of power output when accelerating to pass other vehicles.

 

WHY CAN'T HYBRID VEHICLES PROVIDE HIGHER FUEL EFFICIENCY WHEN HIGHWAY DRIVING?

The engine installed in hybrid vehicles works most effectively when both city driving and highway driving. However, the hybrid vehicles cannot take advantages of the EV mode and idling stop on the highway and thus fuel efficiency cannot be improved as well as when the city driving.

 

WHY DO HYBRID VEHICLES GET WORSE FUEL EFFICIENCY IN WINTER THAN IN OTHER SEASONS?

During winter, hybrid vehicles vehicle needs more fuel to warm up the engine and to run the heater, causing fuel efficiency to drop.

The fuel efficiency of conventional vehicles worsens in summer due to the A/C, while the fuel efficiency of Toyota hybrid vehicles worsens in winter more than summer because of the electric compressor which contributes to longer operation of the engine for heating in winter.

As a way to improve fuel efficiency in winter, the new model Toyota hybrid vehicles incorporate an exhaust heat recirculation system, which warms up the engine coolant using the engine exhaust heat.

 

CAN THE HYBRID BATTERY DISCHARGE COMPLETELY?

Yes. The hybrid battery may discharge when the vehicle has not been used for a long period.

The THS-II can charge the hybrid battery with electric power from regenerative braking and the generator (MG1) using the engine power. However, if the vehicle is not used for a long period (4 months or longer), the battery may discharge through the natural discharge similar to conventional batteries.

To prevent the hybrid battery from discharging due to long term storage and natural discharge. The battery needs to be charged by turning the system “READY ON” condition every 4 months (in Japan). (After the “POWER” switch is ON [“READY OFF”], wait for 3 minutes. Then turn the system “READY ON” condition. When the engine starts, leave it running for about 10 minutes until the engine stops and the battery should be okay.

If the hybrid battery has been discharged, charge it with the THS charger. If the battery cannot be charged (that is, the battery has been fully discharged), it must be replaced.

 

CAN THE VEHICLE RUN WHEN THE HYBRID BATTERY HAS BECOME DISCHARGED?

No. The engine cannot start and the vehicle cannot run when the hybrid battery has become discharged.

The vehicle cannot run because the generator (MG1) cannot start the engine and electricity cannot be generated. 

If the hybrid battery has been discharged due to long term storage or leaving the shift lever in N range, charge it with the THS charger enough for the engine start. If the hybrid battery cannot be charged using the THS charger, it is likely that the battery has been fully discharged. In this case, it must be replaced.

 

WHEN SHOULD I DO THE FIRST SERVICE TO MY VEHICLE?

First free inspection to be done at 1,000km/1month whichever comes first after purchase followed by 5,000km/3 months free service.

WHEN SHOULD I GET AN OIL AND FILTER CHANGE SERVICE?

Toyota vehicles should have an oil and filter change every 3 months or 5,000 km.

 

IF MY VEHICLE IS NOT AUTHORIZED, CAN I STILL GET SERVICE AT TOYOTA AUTHORIZED DEALERS?

Yes, of course.

 

IS IT NECESSARY TO CHANGE THE FILTER EVERY TIME I CHANGE THE OIL?

Yes, because if you do not change the filter, it will pollute the new oil and affect the engine.

 

WHERE CAN I FIND TOYOTA GENUINE PARTS IN IRAQ?

Toyota Genuine Spare Parts are available in Authorized dealerships in Iraq.

 

IF PARTS ARE NOT AVAILABLE, CAN I PLACE AN ORDER FOR THEM?

Yes, in case a specific part is not available, you can place an order through Toyota Iraq Authorized dealers.

 

HOW CAN CUSTOMERS KNOW ABOUT MAINTENANCE OFFERS OF TOYOTA'S OFFICIAL DEALERS?

To know  the new maintenance offers, kindly download the application Toyota Iraq through the following links:

🤖 Android Link

🍏 Apple Link

 

For any further information kindly contact us through 6363, calls free of charge.

 

HOW CAN CUSTOMERS RECOGNIZE TOYOTA GENUINE SPARE PARTS?

Due to the 3D printing and scanning technology, it is now impossible to recognized that the spare parts are genuine or non-genuine, as it's only shown through performance and quality. We can guarantee all parts purchased from official parts outlet and official Dealership are genuine.

 

WHY DO TOYOTA DEALERS ALWAYS INSIST ON THE VIN BEFORE PROVIDING THE INFORMATION ON PARTS?

Vehicle Identification Number (VIN) is important to select the correct unique part number for your Toyota vehicle anywhere in the world.

 

WHY ARE THE SPARE PARTS FROM TOYOTA AUTHORIZED DEALERS PRICED HIGHER?

Like all Toyota products, genuine Toyota parts are built to the highest standards of quality, durability and performance. They are also designed to fit your vehicle's exact specifications and are covered by Toyota Genuine parts Warranty.

Meanwhile, non-genuine Toyota parts can cause damage to your vehicle and are not covered by any Toyota warranty.

 

WHY I CAN'T I SEE MY SERVICE HISTORY IN THE TOYOTA APP?

Usually, this happens when you register a new vehicle. The service history of the previous car disappears and you can choose the car that you want to see the service history of.

 

WHAT IS THE TOYOTA WARRANTY?

Toyota warrants that it will either repair or replace any part of the new Toyota vehicle that is defective in material or workmanship under normal use except those items listed under "WHAT IS NOT COVERED” within specific warranty period. The warranty applicable only for Authorized vehicles.

WHAT'S THE TOYOTA WARRANTY PERIOD?

36 months or 100,000 kilometers, whichever comes first. Begins on the date that the vehicle first delivered or put on use.

 

HOW LONG IS THE WARRANTY PERIOD FOR THE HYBRID VEHICLE BATTERY?

8 years or 160,000km, whichever comes first.

 

WHAT IS SPECIAL SERVICE CAMPAIGN?

Special service campaigns is about specific product or technical issues for which inspection and/or repair is being offered without an expiration date. These issues are typically customer satisfaction initiatives and at no cost.

To ensure your safety and the safety of your loved ones, Toyota Iraq strives to attain a safe driving experience for all road users by accepting and rectifying service campaign of applicable parallel imported vehicles.

HOW CAN I KNOW IF MY VEHICLE IS INCLUDED IN THE SPECIAL SERVICE CAMPAIGN?

You can check your vehicle's eligibility for the Special Service Campaign through multiple methods:

  ●  Opening the "Toyota Services" page on our website and checking through your VIN Number.

  ●  Sending us an inquiry through the "Contact Us" page on our website with your details.

  ●  Visiting one of our authorized dealers, which you can find through the "Find A Dealer" page on our website.

  ●  Contacting us directly on the number 6363, calls free of charge.

  ●  Downloading our application where you can enter your VIN number to confirm your eligibility, links below.

 

🤖 Android Link

🍏 Apple Link

 

WILL I BE ABLE TO ENQUIRE ABOUT THE SPECIAL SERVICE CAMPAIGN FOR ANY TOYOTA VEHICLES?

Yes, it is possible as long as you follow the above methods of enquiry.

WHAT IS THE CX2?
It is a liquid matter used on the surface of the vehicle to protect the paint, prevent dirt and reduce scratching.
WHAT PROTECTION DOES CX2 CERAMICS PROVIDE?

● It forms a glossy, durable protective barrier. 
● It provides exceptional weather resistance and is waterproof. 
● Protects paint from harsh chemical cleaning materials, oils and fuel.
● It protects the paint from high temperatures. 
● It makes washing the vehicle very easy.

 

WHAT ARE THE BENEFITS OF USING CX2 CERAMICS FOR THE VEHICLE’S GLASS?

It provides a safer driving environment by painting the windshield in a form that repels rain and turns it into beads that are swept away quickly at a dynamic speed.

This protects the windshield from rain, frost, salt, snow, dirt, and insects.

 

WHAT ARE THE ADVANATAGES OF PERFORMANCE OIL CHANGE SERVICE?

● Cleans piston rings and optimizes engine compression. 
● Cleans micro passageways and engine hydraulic components. 
● Eliminates and controls deposits buildup.
● Ensures prolonged bearing protection. 
● Prevents new oil from oxidizing.

 

WHAT DOES THE BG PFI FUEL & AIR INDUCTION CLEANING SERVICE DO?

● Cleans fuel injection system.
● Eliminates pinging and knocking.
● Cleans and removes deposits in the throttle body and air intake system. 
● Cleans and removes deposits in the fuel system and combustion chambers.
● Restores engine power and performance.

 

WHAT ARE THE ADVANTAGES OF THE AUTOMOTIVE INTERIOR SANITIZING FOGGER?

● Removes foul odors associated with bacteria, mold, fungi and road grime.
● Removes nicotine, oil & debris from the AC evaporator system.
● Restores heating/cooling efficiency and refreshes interior air.
● Keeps evaporator for a long-lasting operation.
● Powerful long-lasting deodorizer keeps interior smelling fresh and clean.

 

WHAT DOES THE BG STOP SQUEAL BRAKE SERVICE DO?

● Eliminates squealing brakes.
● Reduces vibrations significantly.
● Reduces heat generation.
● Reduces sticking between brake pads and rotor.
● Enhances brake pads and other components' life.
● Alleviates brake grinding noise and helps to reduce brake maintenance cost.

 

WHAT IS 'MY REWARDS'?
My Rewards is Toyota's loyalty program for our valued customers who regularly visit our authorized service centers. Members earn points that can later be used toward services and purchasing spare parts.
HOW CAN I JOIN 'MY REWARDS'?

To join My Rewards, you must own a Toyota vehicle and download the Toyota Iraq app on your phone. Register your car in the app with your personal information to create an account and join the loyalty program.

 

HOW CAN I USE MY POINTS?

You can use the points you have collected to service your vehicle at Toyota authorized dealers, buy Toyota genuine spare parts, or pay with it on the total invoice when buying any items.

 

CAN I JOIN 'MY REWARDS' IF I DON'T OWN A TOYOTA VEHICLE?

Unfortunately, you cannot join the Toyota loyalty program if you don't own a Toyota car.


CAN I COLLECT AND REDEEM MY POINTS THROUGH ANY OF TOYOTA IRAQ AUTHORIZED DEALER?

Yes, our customers can redeem and collect their points in any of Toyota Iraq authorized dealers.

 

CAN I USE MY POINTS TO BUY SPARE PARTS?

Yes, you can buy spare parts with your points.

 

CAN I COLLECT POINTS BY BUYING SPARE PARTS?

No, you cannot collect point by buying spare parts.

 

WHY DID I LOSE MY POINTS?

Points can expire, causing a reduction in your balance. Your points are valid for two years. Alternatively, you may have used them to purchase spare parts or for services at our authorized dealers.


WHY IS MY ACCOUNT BLOCKED?

Your account is blocked primarily because of registering more than three vehicle VINs or scanning too many. This program is intended for our retail customers, not shop owners or companies.

 

IF MY ACCOUNT HAS BEEN BLOCKED, CAN I RESTORE IT?

No, you cannot restore the account if you have been blocked.

 

WHAT DOES THE TOYOTA LOGO REPRESENT?
The Toyota logo consists of three ellipses, each of which has two central points symbolizing the T of Toyota. The ellipses symbolize the unification of the hearts of our customers and the heart of Toyota products. The background space represents Toyota's technological advancement and the boundless opportunities ahead.
HOW CAN I IDENTIFY A TOYOTA IRAQ AUTHORIZED DEALER?

Toyota Iraq Authorized Dealers can be identified through the Toyota standard corporate identity signage, dealership certificates displayed at the facilities, and the list of the Authorized Dealers in our website in the "Find A Dealer" page.

 

DO YOU PLAN TO OPEN OFFICIAL DEALERSHIPS IN ALL CITIES OF IRAQ?

Toyota is pleased to have official dealerships in all cities of Iraq, and we have long term expansion plans in key cities to make our services easy and reachable for our customers.

 

HOW CAN I IDENTIFY A TOYOTA IRAQ AUTHORIZED VEHICLE?

You can identify whether your vehicle is authorized or not by following below simple steps:

● Download the Toyota Iraq application through the following links:

 

🤖 Android Link

🍏 Apple Link

 

● Register your personal and vehicle information.

● Input your vehicle VIN Number and it will show if your vehicle is authorized or not, and if authorized it will show you if your vehicle still under warranty.

CAN I BUY VEHICLES DIRECTLY FROM TOYOTA IRAQ?

We only sell vehicles through our authorized dealers.

 

WHAT ARE THE WORKING HOURS OF TOYOTA IRAQ'S CUSTOMER SERVICE?

Our customer service center is available from 8AM to 5:30PM.