Terms and Conditions of Use

Definitions

In these Terms and Conditions of Use, the following capitalized terms shall have the following meanings, except where the context otherwise requires:

“User” means users of the Mobile App, including you

“Mobile App” refers to the Toyota Iraq Mobile Application in its entirety

“Services” means all the services provided by Toyota Iraq and its Authorized Dealers via the Mobile App to Users

“Loyalty Program” refers to the Toyota Club service provided through the Mobile App

"Privacy Policy" refers to the policies set out below of these Terms and Conditions of Use

Access and Use by Iraq Residents Only

This Mobile App and its contents are designed to comply with Iraqi laws and regulations. Although accessible by others, the Mobile App and its content are intended for access and use by Iraqi residents only. We do not intend to offer goods or Services to, or monitor the behavior of, individuals who are located outside Iraq. By accessing, previewing or otherwise using our Services and/or the Mobile App in any manner, you represent and warrant that you are a resident of Iraq. Therefore, we cannot be held responsible if you are visiting this Mobile App from the European Union, United States, or any region other than Iraq with laws governing data collection and use that may differ from Iraqi law.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Mobile App in any way, such as browsing or interacting with it, you acknowledge that you have read, understood and agree to be bound by the terms and conditions set forth in this Privacy Policy and the Terms and Conditions of Use. Your acknowledgement includes your consent and agreement to the manner of collection and use of information, including the use of personal information (described below). If you do not agree with this Privacy Policy and the Terms and Conditions of Use, you may not use this Mobile App.

How We Collect Personal Information

You can use our Mobile App without telling us who you are or providing us with any information. However, we may collect the location, mobile device model, date of use, and in-app activity of all users of our Mobile App to measure the number of visits, pages visited, average time spent on the Mobile App, etc. We also may collect the e-mail addresses of those who send us e-mail messages. We use this information to continually improve the convenience and functionality our Mobile App for our customers.

If you choose to provide us with personal information on the Mobile App, for example by completing your profile, checking your VIN, contacting us, booking a service, requesting a quotation, test driving a vehicle, using our Loyalty Program, or purchasing other goods or services, you are agreeing to share that information with us and with our subsidiaries, affiliates, licensees, and business partners. We use personal information about you to improve our marketing and promotional efforts, to statistically analyze Mobile App usage, to improve our content, and to customize our Mobile App’s services, content and layout.

How We Use Personal Information

We collect information from you during the process of service reservations and communication, such as name, location, phone number, email, VIN number, or owned vehicles.

We collect personal information from you to enable us to manage, maintain, and develop our business and operations, including:

to communicate with you;
to establish, maintain and manage our relationship with you so that we may provide you with, or receive from you, the programs, products and services that have been requested;
to be able to review the products and services that we provide to you so that we may understand your requirements for our programs, products and services and so that we may work to improve our products and services;
to be able to review the products and services that we obtain from you so that we may work with you and so that you may understand our requirements for such products and services;
to administer or otherwise carry out our obligations in relation to any agreement you have with us;
to protect us against error, breach of contract, negligence, fraud, theft, illegal activity and damage to our goods and property;
to alert you to updated information and other new products and services from us, or third-parties, or to forward promotional materials to you, where you have consented to receive such information;
to complete a transaction or service requested by you;
to respond to inquiries or requests submitted by you;
to ensure the Mobile App is relevant to your needs;
to help us create and publish content most relevant to you;
to enable us to comply with applicable law or regulatory requirements; and
any other reasonable purpose to which you consent.

Disclosure

Your personal information may be used and disclosed:

as permitted or required by applicable law or regulatory requirements; to meet national security or law enforcement requirements.
to comply with valid legal processes such as search warrants, subpoenas or court orders;
as part of our regular reporting activities;
to protect our rights and property;
where the personal information is publicly available;
during emergency situations or where necessary to protect the safety of a person or group of persons investigate fraud, or respond to a government request; or
for any additional purposes for which we have obtained your consent.

From time to time, we may utilize the services of third parties in our business and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us.

We may use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

Sharing Information

We do not intend to sell any of the information we collect to third parties. We may provide aggregate statistics to reputable parties and our subsidiaries, affiliates, licensees, and business partners about the users of our Mobile App and, where not legally prohibited, these statistics may include personal information about you. We do this so they, too, can understand how often people use the Mobile App in order for them to provide you with the best possible experience.

We may share your personal information with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with managing our relationship with you, including third parties that provide services to us or on our behalf. For example, we may share your personal information from time to time with our third-party information technology and data processing service providers so that we may operate our business.

We may disclose or transfer your personal information to third parties in connection with a corporate re-organization, merger or amalgamation, or the sale of all or substantially all of our assets, provided that the personal information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring this information.

Toyota Club Terms & Conditions

Toyota Club is available at all Toyota Iraq and Authorized Dealer showrooms, service centers, and part shops locations
The Toyota Club reward points have no cash value and are not exchangeable for cash. Points cannot be assigned, exchanged, purchased or given by gift. Points cannot be sold, bartered, rented or otherwise disposed of
All collected Toyota Club points are the sole property of Toyota Iraq. We reserve the right to revoke the points at any time
To participate in the Program a customer must register an account. There is no enrolment fee and there is no purchase required in order to become a member
Each Toyota Point has a unique number associated to it. It will be registered to the member's phone number and associated with the member's account
Toyota Club members must have their mobile phone that contains the Mobile App with them at the time of item redeeming from Dealerships
Toyota Iraq reserves the right to amend the rules and regulations for the Toyota Club program as deemed necessary

The Toyota Club program is the sole property of Toyota Iraq, and not in any way owned or related to the App Store or Google Play store.

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